10n20 ITSM & ITAM Enterprise Service Desk & Asset Lifecycle
One unified workspace for IT service requests, incident SLAs, and complete hardware & software lifecycle management — from procurement to decommission.
SLA-Enforced Helpdesk · Full Asset Lifecycle · Automated Warranty Watcher · Barcode Tagging
Every request.
Every deadline.
One unified platform.
Built for Modern IT Teams
Bring incidents, service requests and changes into one organized workspace. Your IT analysts get full visibility, and employees get rapid, trackable answers.
Core Capabilities
Enterprise-grade service management kept straightforward and blazing fast.
01
Incidents, hardware requests, software access and change tickets — organized in a single unified queue.
02
Send each request to the right workgroup by category, impact, and priority without manual triaging.
03
See deadlines, warnings and automated escalation triggers before they turn into SLA breaches.
04
A simple, self-explanatory portal keeps requesters informed from submission to resolution.
05
Publish verified troubleshooting articles to empower self-service and deflect repeat tickets.
06
Track team workloads, response times, category spikes and resolution metrics in real time.
07
Multi-level approvals for hardware purchases and final sign-offs from requesters before closure.
08
Complete timestamped audit trail of assignment changes, priority shifts, notes and attachments.
Resolution Lifecycle
A predictable, automated flow designed for zero dropped tickets.
Employee reports an issue via web portal, email, or Slack/Teams.
Smart rules assign the ticket directly to the right specialist team.
Live timers and auto-escalations ensure deadlines are consistently met.
The requester confirms satisfaction before the incident is formally closed.
Hardware & Software Lifecycle Engine
Complete hardware & software lifecycle tracking from procurement to decommission with automated warranty alerts and bulk operations.
Live aggregated breakdown of hardware inventory by status (Allocated, In-Stock, Maintenance, Retired, Disposed) with 1-click instant filter navigation.
Enterprise transition rules with immutable DISPOSED terminal states, audit trails, and mandatory admin override justifications for reinstating retired equipment.
High-speed multi-asset returns, bulk status transitions, and XLSX/CSV spreadsheet ingestion with fuzzy column auto-mapping and dry-run validation.
Daily background scanner that proactively notifies asset managers of impending contract and OEM warranty expirations via email and internal notifications.
Tabbed technical specifications, network IP/MAC attributes, complete audit timeline, and instant printable barcode asset labels supporting standard Zebra printers.
Secure role delegation allowing administrators to grant asset management permissions to field technicians without exposing full superadmin privileges.
Explore the 10n20 Suite
Discover our specialized software platforms built in Jammu for modern businesses and regulated facilities.
GxP Electronic Logbook compliant with US FDA 21 CFR Part 11. Tamper-evident audit trail, unique electronic signatures, and equipment training gate.
Explore 10n20 eLog →GxP User Access Management. Single auditable source of truth for per-app permissions, live active session monitoring, and instantaneous force logout.
Explore 10n20 UAM →Tailored web and mobile applications, customer portals, internal billing systems and workflow tools built specifically around your operations.
Discuss Your Project →Ready to upgrade your support operations?
Bring speed, accountability, and clarity to every IT request, queue and deadline.
Request an ITSM Demo